Shipping policy


At Frank Route, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Charges

  • Free Shipping on all orders above ₹500 across India.

  • Orders below ₹500 may incur a shipping fee, which will be calculated and displayed at checkout before payment.

Estimated Delivery Time

Our estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Please note that these delivery estimates may vary depending on your location and courier partner.

Order Tracking

Once your order has been shipped, you will receive an email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier network delays

  • Natural disasters

  • Incorrect shipping information

  • Other unforeseen circumstances beyond our control

Frank Route is not responsible for delays caused by third-party courier services after the package has been dispatched.

Shipping Address

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.

Frank Route is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If the courier partner is unable to deliver your order due to repeated unsuccessful delivery attempts or customer unavailability, the package may be returned to us. Additional shipping charges may apply for reshipping the order.

Damaged or Missing Items

If your package arrives damaged or any item is missing, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

  • Order Number

  • Photos of the package

  • Photos of the damaged product (if applicable)

International Shipping

Currently, Frank Route ships only within India.

We will update this policy if international shipping becomes available in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: help@frankroutefoods.com

We aim to respond to all shipping-related inquiries within 24–48 business hours.